Complaints Policy

We’re sorry you need to raise a concern with us. Regardless of the nature of your concerns, we want you to know that it will be taken seriously and dealt with as a priority. We welcome complaints via e-mail or phone on the below contact points;

Instructor: Graeme Ede
E-Mail Address: gede@sanchin.uk
Telephone Number: 07535 721 067

Please feel free to raise any minor matters with your instructor before or after classes too; we’re here to help.

How We Will Deal With Your Complaint

We will always acknowledge receipt of any complaint raised within 1 calendar week. From there, we will try and respond in full to your concern or complaint within 2 calendar weeks. We will respond to your complaint in writing via e-mail for ease of reference.

If We Can't Satisfy Your Concerns

We hope we can resolve matters amicably with you, and will gladly work through any issues you are encountering until satisfactory resolved. If for any reason you are not confident with our final outcome or you feel that your concern is so serious you do not feed it can be raised with us, you may contact our association, The British Martial Arts & Boxing Association (BMABA) on the below details;

Web: https://bmaba.org.uk
E-Mail: safeguarding@bmaba.org.uk
Phone: 01798 306546
In Writing: BMABA, Kemp House, 160 City Road, London. EC1V 2NX

The BMABA is our association, however they do not own or have any ultimate authority over our club. They will, however, act as a body for arbitration and will field any safeguarding concerns in confidence.